Full Time IT Technical Specialist I

at MRE Consulting, Ltd. (SF) in Houston, TX

Candidates for this U.S. position must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a) (1). Individuals with temporary visas such as A, B, C, D, E, F, G, H, I, J, L, M, NATO, O, P, Q, R or TN or who need sponsorship for work authorization in the United States now or in the future, are not eligible for hire.

This is a Tier I role.

Join a team of highly technical individuals in a fast-paced, challenging environment. You will have an opportunity to learn and extend your IT technical skills while working with technologies such as Windows desktop support, Office 2010/2013/2016, mobile devices, monitoring, telecom, vendor management and diagnosing/troubleshooting systems and applications. You will also be exposed to other technologies such as virtualization, Windows 2012/2016 administration, Exchange 2013, 2016 and MS Office 365 migration and administration, Cloud Servers, Cisco ASA’s and switches, server scripting, et cetera.

While at MRE you have the chance to support and improve our IT operations and also help grow our IT customer base. This is a great opportunity for someone who currently has experience working and troubleshooting Windows 7, 10 Microsoft Office 2013/2016, desktop networking and printer. Candidates for this position will be a self-motivated, hands on, and technical-oriented IT professional with keen understanding of customer service and IT operational processes.

• Bachelor’s degree or equivalent experience (CS or MIS is preferred)
• 6 months – 1.5 years of direct desktop support or IT helpdesk experience
• Thorough knowledge of personal computers and willingness to learn new technologies
• Proven experience supporting Microsoft Office, Internet Explorer, and other supported commercial off-the-shelf software and applications; demonstrated abilities to train end users on these applications
• Proven experience supporting, installing, and configuring Microsoft Windows 7, 10, Microsoft Office 2013/2016 full suite, desktop/laptop, and Apple software and hardware
• Proven experience supporting, configuring iPhone, Android and Blackberry mobile devices
• Demonstrated abilities to prepare documentation and training materials and conduct user trainings
• Ability to write clear and thorough technical documentation
• Scheduled night and weekend work or on-call duty may be required
• Willing to travel (less than 20% travel)
• Some on call support will be required

• Out of the box thinker with the ability to help troubleshoot technical problems ranging from mobile devices, desktops and laptops, to servers, storage, and email systems
• Willing to participate on special projects and manage individual tasks for small IT projects
• Ability to recommend and implement tools necessary to improve our service delivery and quality
• Experienced troubleshooting networking and connectivity issues
• Experienced with initial standard loads on desktops, laptops, desktop software, telephone, smartphones, wireless devices and peripherals according to pre-established procedures
• Experienced troubleshooting user-reported IT issues and providing resolution over the phone, via remote control or in-person
• Experienced with IT asset tracking systems – periodic inventory audits, updating records for repair history, adding records for new purchases, and processing asset transfer and disposal
• Experience with VoIP desk phone installation
• Ability to develops IT user procedures and how-to’s to maintain company knowledgebase

All qualified candidates should apply by providing a current Word resume and denoting skill set experience as it relates to this requirement.

About MRE
MRE Consulting is a full-service professional services firm that understands both business and technology. MRE has a successful track record within many industries, including energy, financial services, technology, manufacturing, healthcare, engineering, and construction. Within the energy industry, we have an especially deep knowledge of commodities trading and risk management (CTRM). Our combination of technological expertise, proven methodology and a carefully sculpted business strategy enables our clients to reach their full potential.

Part of MRE’s methodology is the creation of diverse, talented and efficient teams. We strive for a balance between individuals with high-level business and technical capabilities and project managers who oversee the process. Each team is formed to fit the parameters of a specific project, and our consultants are trained to be flexible and respond to the needs of the client.

At MRE, we aim to provide complete transparency during projects and encourage open, straightforward communication. The satisfaction of our people and our clients are our top priority.

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Published at 10-29-2019
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